JW7 Privacy Policy — How Your Personal Data Is Protected

1 Introduction — Why This Policy Matters

When you create an account, play games, or make a payment on jw7, certain personal information is collected. You have every right to know how that information is used. jw7 believes transparency is the foundation of trust — which is why this privacy policy is written in plain, straightforward language rather than complex legal jargon.

By using jw7.app, you are considered to have accepted this Privacy Policy. If you have any questions about how data is collected or used, you can reach us at any time.

2 What Information We Collect

Jw7 collects only the information required to operate our services. Collecting unnecessary data goes against our principles. The information we gather falls into three main categories:

A) Information provided at registration

• Full name (as per National ID)
• Mobile number
• Date of birth (for age verification)
• Email address (if provided)
• Preferred payment method

B) Information Provided During Identity Verification (KYC)

• Photo of National ID Card or passport
• Proof of Address (if required)
• Identity verification via selfie or photo

C) Automatically collected information

• IP address and device information (for security purposes)
• Browser Type & Operating System
• Site access times and session data
• Gaming history and transaction records
• Cookies & Local Storage Data

3 Why and How Your Data Is Used

Information collected at jw7 is never used for vague or undisclosed purposes. Every piece of data has a specific, legitimate use. The primary purposes are:

• Account Management: For login, security verification, and keeping your account details accurate.
• Payment Processing: To confirm deposits and withdrawals and to maintain transaction records.
• Age & Identity Verification: To ensure no one under the age of 18 is able to create an account.
• Customer Support: For support and general inquiries.
• Security Monitoring: To detect fraud, money laundering, and other unlawful activities.
• Service Improvement: To analyze user experience and continuously improve the platform.
• Legal Obligations: To retain necessary information in compliance with regulatory authority requirements.
• Personalized Experience: To offer promotions and bonuses tailored to your preferences.

Your data is never sold for advertising purposes or shared with unrelated third parties. This isn't just a statement — it's a binding obligation under jw7's licensing terms.

4 How Long Your Data Is Retained

Jw7 does not retain data indefinitely. Each category of information has a defined retention period:

• Active Account Information: For as long as your account remains active.
• Transaction Records: Up to 5 years, in compliance with legal requirements and Anti-Money Laundering (AML) regulations.
• KYC Documents: A defined period as required by regulatory obligations.
• Closed Account Information: All data beyond what is legally required to retain is permanently deleted.
• Cookie Information: Depending on the type and purpose of the cookie — typically at the end of a session or within 30 days.

5 Who Your Information May Be Shared With

To be direct — your data is never sold or shared with anyone for commercial purposes. However, limited information may be shared in specific circumstances necessary for operating the service:

• Payment Processor: Only the information necessary to process transactions via bKash, Nagad, or Rocket is shared — and strictly limited to what each transaction requires.
• Game Provider: Only the session data necessary to run games is shared — your personal identity and financial details are never included.
• Identity Verification Service: Limited data may be shared with approved third-party services for KYC verification purposes.
• Regulatory Authority: We are required by law to disclose information to the relevant authorities in response to legal orders or investigations.
• Audit & Compliance: During license renewals or audits, regulatory representatives may have access to specific data.

In every case listed above, only the minimum necessary data is shared. Any data-sharing arrangement with third parties includes strict confidentiality terms.

6 Technical Data Security Measures

Jw7 applies the highest industry-standard technical measures to protect your data. This protection is not just a promise — it is backed by real, implemented technology:

• SSL/TLS 256-Bit Encryption: All data between your browser and our servers travels encrypted — no one can intercept or read it in transit.
• AES-256 Data Storage: Stored data is also encrypted — even direct server access cannot produce readable information.
• Two-Factor Authentication (2FA): An extra layer of security at login — even if your password is compromised, accessing your account remains extremely difficult.
• Firewall & DDoS Protection: Our server infrastructure is protected against external attacks.
• Regular Security Audits: Independent third parties regularly audit our systems.
• PCI DSS Compliance: Financial data is stored in accordance with international payment security standards.

That said, no matter how advanced the technology, some responsibility for your account's security rests with you. Use a strong password, keep 2FA enabled, and never share your login details with anyone.

7 Cookie Policy

Jw7 uses cookies to keep the website functioning properly and to improve the user experience. Cookies are small text files stored in your browser.

You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain features on the site.

8 Your Rights

You have important rights regarding your data on jw7. To exercise any of these rights, contact our support team — we will assist you as promptly as possible.

9 Protection of Minors' Data

Jw7 strictly does not serve anyone under 18. Our registration process includes age verification. Should we ever receive data belonging to a minor, it is deleted immediately and the associated account is closed.

If you become aware that a minor has opened an account on jw7, please contact our support team immediately — we will take prompt action.

10 Third-Party Links & Services

Game providers' software runs on the jw7 platform. These providers operate under their own privacy policies. jw7 is not directly responsible for their data practices, but our agreements require them to meet data protection obligations.

Payment processors such as bKash and Nagad have their own privacy policies. When you are redirected to their platforms during a transaction, their respective policies apply.

11 Privacy Policy Updates

Jw7 may update this Privacy Policy as needed. For significant changes, you will be notified at least 7 days in advance via your registered mobile number or through the platform.

The date of the latest update is always displayed at the top of the page. Continued use of the site after any changes will be considered acceptance of the updated policy.

12 Contact & Complaints

For any privacy-related questions, concerns, or complaints, please contact us:

• Email: support@jw7.app
• Live Chat: Log in to jw7.app and chat with us directly
• Help Center: help-center Contact details are available on the page

Our data protection team generally responds within 48 hours. If you believe there has been a breach involving your data, contact us immediately — we will treat it as a priority.